FAQs

    1. How do I get started with Framehive?

      To get started, simply visit our homepage and click on the "Get Started" button. From there, you can upload your image and begin customizing your frame and mat options.

      1. What types of pictures can I frame with Framehive?

      You can frame a wide range of pictures, including photographs, art prints, posters, and more. If you can upload it, we can frame it!

      1. How do I frame an original artwork like a painting?

      If you know what frame you want then you just need to carefully measure your artwork and enter those measurements by clicking the custom size button when setting up the size of the artwork.

      1. Can I upload images from my smartphone or tablet?

      Yes, you can easily upload images from your smartphone or tablet. Our website is mobile-friendly for a seamless experience.

      1. Do I need to create an account to use Framehive?

      While creating an account is not required, it can help you save and track your projects more easily. You can also use our guest checkout option.

      1. How do I choose the right frame and mat for my picture?

      Our user-friendly interface allows you to browse and experiment with various frame profiles and mat options. You can preview how your picture will look with different combinations to make an informed choice.

      1. Are there any guidelines for selecting the right frame size?

      This depends on the effect you are trying to achieve. Generally, the bigger the image the wider the frame size. A small picture will look overwhelmed by a wide frame and similarly a big print will look wrong with a narrow, thin frame.

      1. Can I see a preview of how my picture will look with different framing options?

      Absolutely! You can instantly preview your picture with your chosen frame and mat options to make sure it matches your vision.

      1. What if I'm not satisfied with the preview? Can I make changes?

      Yes, you can make as many changes as you like until you're satisfied with the preview. We want you to be happy with your framing choices.

      1. Is there a limit to the number of framing options I can try?

      There's no limit to the number of framing options you can experiment with. Take your time to find the perfect look for your picture.

      1. How do I place an order once I'm satisfied with my framing choices?

      Once you're satisfied, simply follow the prompts to complete your order. We'll guide you through the secure checkout process.

      1. What is the expected turnaround time for my framed picture?

      We will endeavour to freight your picture to you within 2 weeks of receiving your order. Depending on the number of orders we receive that may be more or less than 2 weeks.

      1. Do you offer international shipping?

      Certainly, we will get quotes from international couriers to ship your picture to you.

      1. How is my artwork packaged to ensure it arrives in perfect condition?

      Each frame will be wrapped and packaged in impact resistant packaging material to make sure it arrives at your home in pristine condition.

      1. I noticed that you don’t offer glass for the glazing option, is this because of the freighting?

      Yes, however well we package a print we cannot be sure the glass won’t be broken during freighting. We use plexiglass which offers the same clarity and non-reflective quality of picture glass and will not break during freighting.